S9. Order Not Received
Follow the steps below if you didn't receive your items but got a delivery notification.
Shipping Orders
If the tracking information of your order shows your package has arrived, but you can’t find it:
1)Look around the delivery location.
2)Check the delivery confirmation.
3)Ask your household and neighbors.
4)Review the address saved in your Eggracks.com. Make sure it doesn’t have any spelling errors or numerical mistakes.
5)Wait two business days to see if it arrives. It’s rare, but sometimes carriers may mark packages as delivered before they arrive.
6)If you still haven’t received it after 2 business days, contact Eggracks customer service as soon as possible.
Delivery Orders
If you have a delivery and your package was delivered, but you can't find it:
Check the delivery confirmation photo. Do you recognize the doorway in the image?
If it is the wrong house, contact Eggracks customer service as soon as possible and provide us with evidence.
Shipping Orders
If the tracking information of your order shows your package has arrived, but you can’t find it:
1)Look around the delivery location.
2)Check the delivery confirmation.
3)Ask your household and neighbors.
4)Review the address saved in your Eggracks.com. Make sure it doesn’t have any spelling errors or numerical mistakes.
5)Wait two business days to see if it arrives. It’s rare, but sometimes carriers may mark packages as delivered before they arrive.
6)If you still haven’t received it after 2 business days, contact Eggracks customer service as soon as possible.
Delivery Orders
If you have a delivery and your package was delivered, but you can't find it:
Check the delivery confirmation photo. Do you recognize the doorway in the image?
If it is the wrong house, contact Eggracks customer service as soon as possible and provide us with evidence.
How To Contact Us
1.You can add the QQ contact [email protected] for 1V1 response.
2.Call us 18927428210.
3.Contact us through Tidio.
4.Email us [email protected]
1.You can add the QQ contact [email protected] for 1V1 response.
2.Call us 18927428210.
3.Contact us through Tidio.
4.Email us [email protected]