Privacy Policy
This Privacy Policy ("Policy") applies to www.eggracks.com, and Global Phoenix ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.eggracks.com. The Company's website is eggracks.com, a wholesale division of Global Phoenix, is the distributor and dropshipping supplier for consumer electronics, home goods, outdoor and fitness products, lighting, pet supplies, apparel, and more. With over 5,000 SKUs, our goal is to provide high-quality products at the most competitive prices to our customers. site. By using the Company website, you consent to the data practices described in this statement.Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
-First and last name
-Mailing address
-Email address
-Phone number
-Mailing address
-Email address
-Phone number
If you purchase the Company's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Company collects and uses your personal information in the following ways:
-to operate and deliver the services you have requested
-to provide you with information, products, or services that you request from us
-to provide you with notices about your account
-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
-to notify you about changes to our www.eggracks.com or any products or services we offer or provide through it
-in any other way we may describe when you provide the information
-for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
-to provide you with information, products, or services that you request from us
-to provide you with notices about your account
-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
-to notify you about changes to our www.eggracks.com or any products or services we offer or provide through it
-in any other way we may describe when you provide the information
-for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services tothe Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Automatically Collected Information
The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company's website.
Use of Cookies
The Company's website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Company's pages, or register with Company's site or services, a cookie helps the Company to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the Company's features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Company's services or websites you visit.
Security of your Personal Information
The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records; and
-Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:-Direct any service providers to delete your personal information from their records.
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications Privacy Act;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
-Comply with an existing legal obligation; or
-Otherwise use your personal information, internally, in a lawful manner that is compatible wit
Children Under Thirteen-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications Privacy Act;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
-Comply with an existing legal obligation; or
-Otherwise use your personal information, internally, in a lawful manner that is compatible wit
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.
Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe button..
This Privacy Policy ("Policy") applies to www.eggracks.com, and Global Phoenix ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.eggracks.com. The Company's website is eggracks.com, a wholesale division of Global Phoenix, is the distributor and dropshipping supplier for consumer electronics, home goods, outdoor and fitness products, lighting, pet supplies, apparel, and more. With over 5,000 SKUs, our goal is to provide high-quality products at the most competitive prices to our customers. site. By using the Company website, you consent to the data practices described in this statement.
Amazon Marketplace Customer Data
In connection with our use of the Amazon Selling Partner API (“SP-API”), the Company may access personally identifiable information of Amazon marketplace buyers (“Amazon Customer Data”), including buyer names, shipping addresses, and phone numbers, solely as necessary to fulfill orders placed through Amazon. This section describes how the Company collects, uses, stores, and protects Amazon Customer Data.
Types of Amazon Customer Data Accessed
When processing orders through the Amazon SP-API, we may access the following categories of Amazon buyer information:
Purpose and Use Limitation
Amazon Customer Data accessed through the SP-API is used solely and exclusively for the purpose of fulfilling Amazon marketplace orders, including generating and transmitting shipping labels. We do not use Amazon Customer Data for any other purpose, including but not limited to:
Data Retention and Deletion
Amazon Customer Data is retained only for the minimum period necessary to fulfill the order. All Amazon Customer Data is permanently deleted no later than 30 days after the associated order has been delivered or the order is otherwise completed or cancelled. We do not retain Amazon Customer Data beyond this period unless required to do so by applicable law.
Security of Amazon Customer Data
The Company implements industry-standard technical and organizational security measures to protect Amazon Customer Data, including:
No Sale or Transfer of Amazon Customer Data
The Company does not sell, rent, lease, or otherwise transfer Amazon Customer Data to any third party. Amazon Customer Data is shared only with shipping carriers and logistics service providers strictly as necessary to complete order fulfillment, and such parties are contractually required to protect the data and use it solely for that purpose.
Data Breach Notification
In the event of a confirmed or suspected security breach involving Amazon Customer Data, the Company will notify Amazon and, where required by applicable law, affected individuals, within 72 hours of becoming aware of the breach. The Company maintains an incident response plan to detect, contain, and remediate data security incidents promptly.
Amazon Buyer Rights
Amazon buyers whose personal data has been accessed through the SP-API may contact us to request access to, correction of, or deletion of their personal information. Such requests should be submitted to [email protected]. We will respond to verified requests within 30 days in accordance with applicable law.
Compliance with Amazon Developer Agreement
Our access to and use of Amazon Customer Data through the SP-API is at all times subject to, and in compliance with, the Amazon Selling Partner API Developer Agreement and Amazon’s data protection policies. In the event of any conflict between this Privacy Policy and Amazon’s policies, Amazon’s policies shall govern with respect to Amazon Customer Data.
In connection with our use of the Amazon Selling Partner API (“SP-API”), the Company may access personally identifiable information of Amazon marketplace buyers (“Amazon Customer Data”), including buyer names, shipping addresses, and phone numbers, solely as necessary to fulfill orders placed through Amazon. This section describes how the Company collects, uses, stores, and protects Amazon Customer Data.
Types of Amazon Customer Data Accessed
When processing orders through the Amazon SP-API, we may access the following categories of Amazon buyer information:
- Buyer name (first and last name)
- Shipping address
- Phone number
- Order identification number
- Shipping address
- Phone number
- Order identification number
Purpose and Use Limitation
Amazon Customer Data accessed through the SP-API is used solely and exclusively for the purpose of fulfilling Amazon marketplace orders, including generating and transmitting shipping labels. We do not use Amazon Customer Data for any other purpose, including but not limited to:
- Marketing, advertising, or promotional activities
- Analytics or profiling
- Selling, renting, or transferring to any third party
- Any purpose other than order fulfillment as authorized by Amazon
- Analytics or profiling
- Selling, renting, or transferring to any third party
- Any purpose other than order fulfillment as authorized by Amazon
Data Retention and Deletion
Amazon Customer Data is retained only for the minimum period necessary to fulfill the order. All Amazon Customer Data is permanently deleted no later than 30 days after the associated order has been delivered or the order is otherwise completed or cancelled. We do not retain Amazon Customer Data beyond this period unless required to do so by applicable law.
Security of Amazon Customer Data
The Company implements industry-standard technical and organizational security measures to protect Amazon Customer Data, including:
- Encryption of Amazon Customer Data at rest using AES-256 encryption
- Encryption of all data in transit using TLS 1.2 or higher
- Strict access controls limiting access to authorized personnel only
- Regular security reviews and audits of systems handling Amazon Customer Data
- Deployment within an isolated, private cloud environment with no public internet exposure
- Encryption of all data in transit using TLS 1.2 or higher
- Strict access controls limiting access to authorized personnel only
- Regular security reviews and audits of systems handling Amazon Customer Data
- Deployment within an isolated, private cloud environment with no public internet exposure
No Sale or Transfer of Amazon Customer Data
The Company does not sell, rent, lease, or otherwise transfer Amazon Customer Data to any third party. Amazon Customer Data is shared only with shipping carriers and logistics service providers strictly as necessary to complete order fulfillment, and such parties are contractually required to protect the data and use it solely for that purpose.
Data Breach Notification
In the event of a confirmed or suspected security breach involving Amazon Customer Data, the Company will notify Amazon and, where required by applicable law, affected individuals, within 72 hours of becoming aware of the breach. The Company maintains an incident response plan to detect, contain, and remediate data security incidents promptly.
Amazon Buyer Rights
Amazon buyers whose personal data has been accessed through the SP-API may contact us to request access to, correction of, or deletion of their personal information. Such requests should be submitted to [email protected]. We will respond to verified requests within 30 days in accordance with applicable law.
Compliance with Amazon Developer Agreement
Our access to and use of Amazon Customer Data through the SP-API is at all times subject to, and in compliance with, the Amazon Selling Partner API Developer Agreement and Amazon’s data protection policies. In the event of any conflict between this Privacy Policy and Amazon’s policies, Amazon’s policies shall govern with respect to Amazon Customer Data.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Global Phoenix, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
Global Phoenix
21 Dutch Mill Rd
Ithaca, New York 14850
Email Address:
[email protected]
Effective as of January 01, 2021 | Last Updated: July 01, 2025
