Founded in 2001, Eggracks specializes in the production, distribution, and supply of consumer electronics, home goods, outdoor fitness equipment, lighting, pet supplies, apparel, and more. We provide comprehensive wholesale and dropshipping solutions, delivering high-quality products at competitive prices with a strong commitment to superior service.

What is a dropshipping business?
A dropshipping business is a retail model where you sell products to customers without holding any inventory yourself. Instead, when a customer buys something, the seller purchases the item from a third-party supplier (like a wholesaler or manufacturer) who then ships the product directly to the customer. This means the seller doesn't handle inventory or shipping logistics. In this case, eggracks.com acts as the wholesaler or manufacturer.

Here’s how it works:

1.  Customer places an order on your online store (e.g., Shopify, Amazon, Walmart, etc.).

2.  You forward the order to us through your Eggracks vendor portal or API connection.

3.  We ship the product directly to your customer on your behalf, within 24 hours.

4.  The tracking number is uploaded to your portal once order is shipped.

We provide a specification sheet and product images for each product we sell. You can use the information to batch upload the information to your Shopify website. Please visit the Shopify support page on how to bulk import products, you may have to copy and paste from our export into Shopify’s template.

Currently, we do not offer third-party inventory on our website. All products available on Eggracks.com are sourced and stocked in-house. Please check back in the future as our plans may change.

We offer a large verity of products, including consumer electronics, home goods, outdoor and fitness, lighting, pet supplies, apparel, and many more. Our products are brand new. We will clearly disclose if any particular product is not in brand new condition.

We have over 10,000 SKUs in stock. We update live inventory every 2 hours on Eggracks.com. Please check back frequently as new items and restocked items are received several times a week. Our warehouse works fast so you have the most updated data available.

In seller center, view the products and sort by best selling. Here you will see our top sellers, but don’t be afraid to work your way down the list, we have many great products in stock.

Yes, we are happy to provide an authorization letter, please request as needed by emailing [email protected] and someone from our sales team will get back to you as soon as possible.

Yes, we can dropship via fulfilled by merchant, or you can purchase in bulk and we can prepare to ship to Amazon for Fulfilled by Amazon sales. Please contact our sales team for more details by emailing [email protected].
The practice of "listing hijacking" (i.e., selling on pre-existing product listings created by others) of our products on Amazon, Walmart, or any other e-commerce platform is STRICTLY PROHIBITED.
Our Eggrack.com policy mandates that every authorized reseller or seller MUST create their own NEW and SEPARATE product listing for our items they are selling. 

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Yes, we can dropship via Fulfilled by Merchant, or you can purchase in bulk and we can prepare to ship to Walmart for fulfilled by Walmart sales. Please contact our sales team for more details by emailing [email protected].
The practice of "listing hijacking" (i.e., selling on pre-existing product listings created by others) of our products on Amazon, Walmart, or any other e-commerce platform is STRICTLY PROHIBITED.
Our Eggrack.com policy mandates that every authorized reseller or seller MUST create their own NEW and SEPARATE product listing for our items they are selling. 

We do our best to monitor inventory and sell through rates to avoid low inventory or out of stock, especially for best selling items. Please request as needed by emailing [email protected] and someone from our sales team will get back to you as soon as possible.

You can export/import via .csv or connect via API. Our product export will have the latest inventory, so please export from our portal and import to your portal daily to avoid out-of-stock orders.

We offer the most competitive pricing, please feel free to double check, we work closely with multiple factories to source the best quality products and at the most competitive prices.

For wholesale, we ship a larger quantity per sku directly to your warehouse. For dropship, we can blind ship directly to your customers from our warehouse.

Yes, this would be a bulk order via our wholesale site. If there is a product or quantity not listed on site, please contact our sales team by emailing us at [email protected]. We can help source new products or bring requested quantities.
For skus we displays on Eggracks.com, we have large volume discount policy. 
  1)200+ Units/Order: 3% discount
  2)500+ Units/Order: 5% discount
Also, to ensure we avoid any OOS issues for our other sales channels, all large volume purchase needs to send email to us through tidio or [email protected], pre-approved before the discount is confirmed. Thanks!

Yes, you can use your own shipping labels to dropship the orders. You would still import orders to our portal, then attach the shipping label. We can also use 3rd party billing accounts via API. The new price will be wholesale cost + $2.50 per unit, please contact our sales team at [email protected] to activate this feature on your account.

Yes, please check back on the seller center home page for special promotions. All promotional events with special prices will be posted here. We update the banner regularly so please check
back frequently.

Please refer Shopify support page on how to best list products in your store. Our product catalog export will have all the necessary details. Once you have listed the products, we can connect to Shopify via API to automatically update inventory, and process the dropshipping orders.

Any online marketplace will work, we have customers selling on many different marketplaces, including Amazon, Walmart, Shopify, eBay, etc. as well as their own websites.

Yes. However, you may first need to reformat our export file to match the correct import template. Please check with your marketplace support page for instructions and templates for bulk product upload.

Yes, please note certificates cannot be provided for all products. However, we can meet most requests. Please contact our sales team by emailing [email protected].

Yes. Our graphics team has worked hard to provide an assortment of product and lifestyle images that are available for use. You can find the image links in the product catalog export.

You can import orders via .csv or API. Please visit our FAQ page in seller center for .csv instructions. Another option is to automate the process via API. We have many plugin APPs ready to connect with Shopify, Walmart, eBay, etc and we can always set up new ones as needed. Please contact our sales team by emailing [email protected].

Orders placed 12pm EST or earlier will ship same day. We guarantee all orders will ship within 1 business day of payment.

Yes, we can automate this process. We have many plugin APPs ready to connect with Shopify, Walmart, eBay, etc and we can always set up new ones as needed. Please contact our sales team by emailing [email protected].

We currently have one warehouse, which is located in Perris, CA. This state-of-the-art facility allows our team to quickly restock, as well as pick and pack products as fast as possible. We are committed to meeting all marketplace metrics in regard to shipping and delivery times. All products are in stock and ready to ship.

We use USPS, FedEx, DHL, and UPS. All orders are shipped with tracking and delivery confirmation. After your order is processed, we will provide you with the tracking number asap. All carriers make multiple pickups per day as needed to insure your orders are shipping on time.

All orders are shipped within 1 business day. Normal delivery time once shipped is 3-5 business days.

Yes. All orders ship within one business day and will deliver within 5 business days.

Yes, we can all FBA prep and ship to FBA warehouses as needed. Please contact our sales team by emailing [email protected] for more information.

Yes, we can receive your products at our warehouse and dropship the orders as needed. Please contact our sales team by emailing [email protected] for more information.

 Please see return policy here.
https://www.eggracks.com/art/return-policy_a0030.html

Please contact our sales team with the order and tracking number as well as a picture of the damaged item.

Yes, please contact our sales team by emailing [email protected].

You can check brand of each product on Product Excel or Eggracks.com. 
https://seller.eggracks.com/ 

Find and check product brand:
  1)Download Product Excel and view the brand in Specification column



  2)Click the listing of each product on Eggracks.com, brand informtion will appear on Specification or Highlights.
      https://seller.eggracks.com/



Friendly Reminder:
  1.Eggracks firmly supports legitimate selling product and opposes following others' listing directly. If we receive complaints from other partners, we will no longer cooperate with you and immediately
     terminate your VIP membership on Eggracks. It is recommended that you create your own listing.

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!
 

You can get timely notice about new arrivals and hot sale products on Eggracks.
by browsing https://seller.eggracks.com/.
 
Find New Arrivals & Hot Sale of product:
Method 1:
  1)Log into your Eggracks.com account.

  2)Select Product interface.

  3)Click the Fiter on the right of product interface and click “Best New” to view New Arrivals; While click “Best Sells” to view Hot Selling Products.

 

Method 2:
  1)Log into your Eggracks.com account.

  2)Tap the top right of your account name

  3)Clicks Eggracks Web

  4)Please click the tag New Arrivials on the top left to view New Arriving Products; click the tag Hot Sales to view Hot Selling Products.



Method 3:
  1)Log into your Eggracks.com account.

  2)Click the Message Center interface.

  3)View the New Products Forecast.
 
Above 3 methods are in effective, please contact Eggracks customer service if you have more questions.

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!
 

When you want to place Drop Ship order, you can also refer to the picture of User Operation Guide of 4.How To Place Dropship and Wholesale Orders






How to place Drop Ship order:
  1.Log into your Eggracks.com account https://seller.eggracks.com/.

  2.Click Drop Ship order interface.

  3.Choose Default Type

  4.Click “download template file” on the top right.

  5.Fill in the CSV template file
    A) Order Date  
   B) PO Order (PO Number needs to be unique for each row)
   C) Product Title (＜35 characters）
   D) Sku(Full Name, No abbreviation, the same with item code you see on each products’ detailed page

   E) Product QTY
   F) Customer Name  
   G) Address-1(NoPox Box Address)
   H) Address-2
    I) City
   J) State(48States Only),Alaska/Hawaii Not Include
   K) Zip-Code (Zip code column needs to be formatted as special Zip Code before saving The file)
   L) Country  
   M) Phone Number
 
6.After save the file, please click Select CSV file to upload the excel.

7.It will shows important sucessfully when the order imported.

8.Click the Order Invoice interface, and pay for the drop ship order.

9.We will process your order within 1-2 business days

10.Tracking number and packed status will shows on your order page once we ship out your order.
 
Please contact Eggracks customer services when you need any help. 
 
Friendly Reminder:
1.Eggracks customer service team can not give you a tracking number immediately. Our warehouse need to collect the item and then generate the tracking number for you.

2.We cooperate with reliable carrier, such as DHL, USPS, UPS and Fedex.

3.Delivery time depends on the geographic distance and shipping carrier you chose, DHL for 3-7 business days, USPS/UPS for 4-8 business days, fedex for 3-6 business days.

4.The logistics we provide does not include signature service.

5.Self referring to carriers' official website:
*DHL: https://www.dhl.com/cn-en/home/tracking.html
*Fedex: https://www.fedex.com.cn/
*USPS: https://www.usps.com/
*UPS: https://www.ups.com/track?loc=en_US&requester=ST/

6.Drop ship price is the price shows on product page.



How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!

When you want to place Pick Up order, please refer to below steps or User Operation Guide of 5.How To Place Pick Up Order




How to place Pick Up(Prepaid Label) order:
1)Log into your Eggracks.com account https://seller.eggracks.com/.

2)Click drop ship order interface.

3)Switch Default Type to Prepaid Labels(Need contact us to activate this function)

4)Click “download template file” on the top right.

5)Fill in the CSV template file
    A) Order Date  
    B) PO Order (PO Number needs to be unique for each row)
    C) Product Title (＜35 characters）
    D) Sku(Full Name, No abbreviation, the same with item code you see on each products’ detailed page
 

    E) Product QTY
   F) Customer Name  
   G) Address-1(No Pox Box Address)
   H) Address-2
   I) City
   J) State(48States Only),Alaska/Hawaii Not Include
   K) Zip-Code (Zip code column needs to be formatted as special Zip Code before saving The file)
   L)Country  
   M)Phone Number

  6)After save the file, please click Select CSV file to upload the excel.

  7)It will shows important sucessfully when the order imported.

  8)Click the Order Invoice interface, and pay for the pick up order.

  9)Find the order and upload the prepaid shipping label on Order Invoice interface,fill in the correct shipping carrier and tracking number.

  10)We will process your order within 1-2 business days
 
Please contact Eggracks customer services when you need any help. 
 
Friendly Reminder:
 1)Our customer service team is unable to provide tracking numbers immediately. The warehouse must first fetch your item before generating a tracking number for you.

 2)We currently work with reliable carriers including DHL, USPS, UPS, and FedEx. We do not partner with UNIUNI or GOFO at this time. Should this change, we will notify you promptly.

 3)Delivery times vary based on geographic distance and the shipping carrier selected:
    DHL: 3–7 business days
    USPS/UPS: 4–8 business days
    FedEx: 3–6 business days

 4)If you uploaded an incorrect prepaid shipping label or selected the wrong carrier:
    A) If the order has not yet shipped, please cancel and place a new order with the correct carrier.
    B) If you selected the correct carrier but uploaded the wrong label, you may reupload the correct label—it will overwrite the previous one. Note: We cannot modify orders that have already 
        been shipped out.

5)You can track your order via the following carrier links:
    DHL: https://www.dhl.com/cn-en/home/tracking.html
    FedEx: https://www.fedex.com.cn/
    USPS: https://www.usps.com/
    UPS: https://www.ups.com/track?loc=en_US&requester=ST/

6)Pick-up order prices are lower than drop-ship rates but higher than wholesale prices. The exact amount will be shown at checkout

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!

When you want to place Wholesale Order, please refer to below steps or User Operation Guide of 4.How To Place Dropship and Wholesale Orders
 



How to place Wholesale Order:
  1.Log into your Eggracks.com account https://seller.eggracks.com/.

  2.Click the Eggracks Web below the account name on the top right.

  3.Search the product model on product search page, such as GPCTXXXX

  4.Add the products to cart, increase or decrease the quantity you need.

  5.Tap the Cart icon https://www.eggracks.com/cart/

  6.Fill in the address information, contact information,etc..

  7.Pay for the wholesale orders, shipping fee might be automatically calculated according to the address,package dimensions and product quantity.

  8.Once you finished wholesale order placing, We will process your order within 1-2 business days.
 
Friendly Reminder:
1. Tracking Numbers
Please note that tracking numbers are not provided immediately after order placement. Our warehouse team will generate the tracking number once your order has been processed and collected.

2. Shipping Carriers
We work with reputable shipping carriers including DHL, USPS, UPS, and FedEx to ensure reliable delivery.

3. Delivery Times
Estimated delivery times vary based on geographic location and the carrier selected:
  DHL: 3–7 business days
  USPS/UPS: 4–8 business days
  FedEx: 3–6 business days

4. Carrier Tracking
You may track your shipment directly through the carrier’s official website using your tracking number:
  DHL: https://www.dhl.com/cn-en/home/tracking.html
  FedEx: https://www.fedex.com.cn/
  USPS: https://www.usps.com/
  UPS: https://www.ups.com/track?loc=en_US&requester=ST/

5. Wholesale Pricing
Bulk orders are eligible for wholesale pricing. Please contact our customer service team for more information.



6. Relabeling Service
We offer relabeling services for wholesale orders:
  *Barcode relabeling: $0.50 per item
  *Carton shipping mark: $1.00 per carton

First-time users receive a 10% discount on both services. If you require relabeling, please inform our customer service team promptly after placing your wholesale order. Before packing, please provide:
  *Your barcode label file (e.g., Amazon barcode)
  *Your shipping mark file (e.g., FBA-generated shipping label)

7. Prepaid Shipping Labels
If you wish to use your own prepaid shipping label for a wholesale order, please notify our customer service team in advance.

8. Locking Inventory Service
This feature allows you to reserve inventory in advance. To activate the Locking Inventory service for your account, please contact our customer service team.

9. How Locking Inventory Works
You may pre-purchase the desired quantity of items by paying the total product cost upfront. When you are ready to ship, you will only need to pay the remaining fees, such as shipping and handling charges.

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!

You can track your order by visiting the section of drop ship order, pick up order or wholesale order on https://seller.eggracks.com/.



Track your order on Eggracks.com:
  1)Log into your Eggracks.com account.

  2)Select drop ship order or wholesale order interface.

  3)Input your order PO number or invoice Id

  4)Tracking number will be displayed after searched the PO number or invoice Id

  5)Paste the tracking number and search on official logistic website, such as DHL/Fedex/UPS/USPS.Self referring to carriers' official website:
     *DHL: https://www.dhl.com/cn-en/home/tracking.html
     *Fedex: https://www.fedex.com.cn/
     *USPS: https://www.usps.com/
     *UPS: https://www.ups.com/track?loc=en_US&requester=ST/

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!
 

Order Cancellation and Modification Policy

You may request to cancel most items or orders before they have shipped. This can be done directly through the Drop Ship or Wholesale Order interfaces.
 
Important Notes Before You Proceed:
  1)Address Changes: To edit a shipping address, please contact the Eggracks Customer Service team immediately.

  2)Item or Quantity Changes: To modify the SKU, model, or quantity of items in your order, you must cancel the existing order and place a new one.
 
How to Cancel Your Order
To request a cancellation, please follow these steps:
  1)Log into your account on https://seller.eggracks.com/

  2)Select Account.

  3)Navigate to either the Drop Ship Order or Wholesale Order interface.

  4)Locate the order you wish to cancel.

  5)Scroll to the right and click Request Cancellation (if available).
 
Why Cancellation or Editing Might Be Unavailable
The options to edit or cancel your order may be unavailable for the following reasons:
  1)Your order has already been packed and shipped.

  2)We are unable to process the cancellation request at this stage.
If you are unable to cancel your order, most items can be returned after you receive them. You may Start a Return Online for eligible items. Please note that a 25% restocking fee will be applied to each returned item.

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!