S5.Edit or Cancel an Order
You can request cancellation for most items and orders before shipment in drop ship or wholesale order interface.
Cancel your order
To request an order cancellation:
Log into your Eggracks.com account https://seller.eggracks.com/.
1)Select Account.
2)Select drop ship order or wholesale order interface.
3)Find the order you want to cancel.
4)Scroll to the right and select Request Cancellation, if available.
Edit Options Unavailable
You might not have options to edit or cancel your order because:
1)Your order is packed and on its way to you.
2)We are unable to cancel your order.
If you can't edit or cancel your order, you can return most items. Start a Return Online once you’ve received the item. 25% restocking fee will be charged for each item.
1.If you want to edit the address,please contact Eggracks customer service team.
2.If you want to modify the SKU model, quantity, please cancel and reorder.
Cancel your order
To request an order cancellation:
Log into your Eggracks.com account https://seller.eggracks.com/.
1)Select Account.
2)Select drop ship order or wholesale order interface.
3)Find the order you want to cancel.
4)Scroll to the right and select Request Cancellation, if available.
Edit Options Unavailable
You might not have options to edit or cancel your order because:
1)Your order is packed and on its way to you.
2)We are unable to cancel your order.
If you can't edit or cancel your order, you can return most items. Start a Return Online once you’ve received the item. 25% restocking fee will be charged for each item.
How To Contact Us
1.You can add the QQ contact [email protected] for 1V1 response.
2.Call us 18927428210.
3.Contact us through Tidio.
4.Email us [email protected]
1.You can add the QQ contact [email protected] for 1V1 response.
2.Call us 18927428210.
3.Contact us through Tidio.
4.Email us [email protected]