Overview
1.About Dropshipping Business
- (9) How do I know what the new products you have are and when will they be available?
- (8) Can I send my amazon returned products or unsold inventory to your warehouse?
- (7) Can I ship products to your warehouse for you to handle shipping & receiving?
- (6) Can I buy your products in bulk at a discounted price?
- (5) Can I offer my products on your website to your customers?
- (4) Where are you located? Where do shipments originate?
- (3) I want to list your products on my Shopify website. How does it work?
- (2) Can I sell your products on TikTok?
- (1) Who is eggracks.com?
6.About Order Processing
- (6) Do you often have out of stock items which cause cancellation?
- (5) Can I cancel orders upon orders import?
- (4) Can I make the payment upon the shipment?
- (3) Do you offer automatic order processing and shipping?
- (2) What is your cut off time during the day for uploading orders to your site?
- (1) How do I upload my orders to your site?
3.About Inventory
- (3) How do I know your new arrivals and incoming inventory?
- (2) How do I keep my listings synchronized with your inventory?
- (1) If certain items are selling well and you have low inventory, can I request more quantity？
5.About Listing
- (10) How do I keep my listings synchronized with your inventory?
- (9) Do you have API to bulk upload your products on my website?
- (8) Can I sell your products on Walmart?
- (7) Can I sell your products on Amazon?
- (6) Can I link your pictures directly to my website?
- (5) Can I use your pictures for my listings?
- (4) Can I sell your product on TikTok?
- (3) Can I bulk upload your products to Shopify, Amazon, Walmart, Ebay or any other marketplaces?
- (2) What kinds of marketplaces can you do dropshipping?
- (1) I want to list your products on my Shopify website. How does it work?
4.About Price
- (9) Do you offer competitive prices on your shipping carriers?
- (8) Can I pay you later upon the shipments?
- (7) How often do you update your price?
- (6) Will you notify me if price has changed while I still have old price for my listings?
- (5) Do you do any special promotional events with special prices?
- (4) Can I use my own shipping labels?
- (3) Do you offer discounted price if I buy quantities?
- (2) What's the difference between your wholesale and dropshipping prices?
- (1) How do I know whether eggracks prices are competitive or not?
2.About Products
- (11) What if the products has violated a patent or copyright, will you be responsible?
- (10) Do you provide certificates for certain products if my channels inquire？
- (9) Do you have a discounted price if I buy a lot?
- (8) Can I use your graphics (product pictures) on my listings?
- (7) Can I download your whole products catalog?
- (6) Can I list your products on Walmart?
- (5) Can I list your products on amazon?
- (4) Will you make an authorization letter to allow me sell your brand name products on my channels?
- (3) How do I know which products are selling well and which are not?
- (2) How many products do you have? Are they all real live inventory?
- (1) What are the products on eggracks.com website? Are they brand new?
Orders Processing
User Operation Guide
7.About Shipping
- (1) How many warehouses do you have? Where are they located?
- (2) What kinds of shipping carrier do you use?
- (3) What is normal shipping time?
- (4) Can you guarantee all my order be delivered with in 5 business days?
- (5) Can you ship to amazon FBA warehouse?
- (6) Can I ship my products to your warehouse and help me manage shipments?
- (7) Do you offer third party logistic services?
- (8) Can I specify fixed shipping carrier for all my orders?
- (9) Can I use my own shipping labels?
- (10) Will my customer see eggracks name on the shipping labels?
- (11) How do I know the tracking numbers upon shipments?
Order Section
- 10.After-sales Order
- 9.Order Not Received
- 8.Missing Items
- 7.Delayed Orders
- 6.Canceled Orders
- 5.Edit or Cancel an Order
- 4.Order Tracking
- 3.Place Wholesale Order
- 2.Place Pick Up Order
- 1.Place Drop Ship Order
Eggracks Operation Guide
- 5.How To Place Pick Up Order
- 4.How To Place Dropship and Wholesale Orders
- 3.Download Products' Picture and Descriptions
- 2.Product Searching Guide
- 1.Register Eggracks Account
Product
- 8.My List
- 7.Product Can Not Be Found
- 6.Product Certificate
- 5.Product Replenishment
- 4.New Arrivals & Hot Sale
- 3.Product Brand
- 2.Download Product Excel
- 1.Main Category
8.About Returns
- (1) What is your return policy?
- (2) If my customer reports shipping damage, how do I make a claim?
- (3) What is general return rate of your products?
- (4) Can I send my products to your warehouse for return and repair services?
9.About ERP and API
FAQ Top 10
- 1. Who is Eggracks?
- 2. How do you ensure your product prices competitive?
- 3. How can I find your best-selling products?
- 4. How long does it take to process an order?
- 5. What shipping methods do you offer?
- 6. Can I send my own products to your U.S. warehouse for inventory management (overseas warehousing)
- 7. Can I purchase in bulk, and are there additional discounts?
- 8. Can I use my own shipping labels?
- 9. Am I allowed to resell your products on Amazon and Walmart?
- 10. How are returns handled?
10. How are returns handled?
Please send the order number and details of your return or after-sales request to [email protected]. Include the reason for the return and provide relevant images or video materials. We will follow up and process your request within 1 business day.