Overview
1.About Dropshipping Business
- (9) How do I know what the new products you have are and when will they be available?
- (8) Can I send my amazon returned products or unsold inventory to your warehouse?
- (7) Can I ship products to your warehouse for you to handle shipping & receiving?
- (6) Can I buy your products in bulk at a discounted price?
- (5) Can I offer my products on your website to your customers?
- (4) Where are you located? Where do shipments originate?
- (3) I want to list your products on my Shopify website. How does it work?
- (2) Can I sell your products on TikTok?
- (1) Who is eggracks.com?
6.About Order Processing
- (6) Do you often have out of stock items which cause cancellation?
- (5) Can I cancel orders upon orders import?
- (4) Can I make the payment upon the shipment?
- (3) Do you offer automatic order processing and shipping?
- (2) What is your cut off time during the day for uploading orders to your site?
- (1) How do I upload my orders to your site?
3.About Inventory
- (3) How do I know your new arrivals and incoming inventory?
- (2) How do I keep my listings synchronized with your inventory?
- (1) If certain items are selling well and you have low inventory, can I request more quantity？
5.About Listing
- (10) How do I keep my listings synchronized with your inventory?
- (9) Do you have API to bulk upload your products on my website?
- (8) Can I sell your products on Walmart?
- (7) Can I sell your products on Amazon?
- (6) Can I link your pictures directly to my website?
- (5) Can I use your pictures for my listings?
- (4) Can I sell your product on TikTok?
- (3) Can I bulk upload your products to Shopify, Amazon, Walmart, Ebay or any other marketplaces?
- (2) What kinds of marketplaces can you do dropshipping?
- (1) I want to list your products on my Shopify website. How does it work?
4.About Price
- (9) Do you offer competitive prices on your shipping carriers?
- (8) Can I pay you later upon the shipments?
- (7) How often do you update your price?
- (6) Will you notify me if price has changed while I still have old price for my listings?
- (5) Do you do any special promotional events with special prices?
- (4) Can I use my own shipping labels?
- (3) Do you offer discounted price if I buy quantities?
- (2) What's the difference between your wholesale and dropshipping prices?
- (1) How do I know whether eggracks prices are competitive or not?
2.About Products
- (11) What if the products has violated a patent or copyright, will you be responsible?
- (10) Do you provide certificates for certain products if my channels inquire？
- (9) Do you have a discounted price if I buy a lot?
- (8) Can I use your graphics (product pictures) on my listings?
- (7) Can I download your whole products catalog?
- (6) Can I list your products on Walmart?
- (5) Can I list your products on amazon?
- (4) Will you make an authorization letter to allow me sell your brand name products on my channels?
- (3) How do I know which products are selling well and which are not?
- (2) How many products do you have? Are they all real live inventory?
- (1) What are the products on eggracks.com website? Are they brand new?
Orders Processing
User Operation Guide
7.About Shipping
- (1) How many warehouses do you have? Where are they located?
- (2) What kinds of shipping carrier do you use?
- (3) What is normal shipping time?
- (4) Can you guarantee all my order be delivered with in 5 business days?
- (5) Can you ship to amazon FBA warehouse?
- (6) Can I ship my products to your warehouse and help me manage shipments?
- (7) Do you offer third party logistic services?
- (8) Can I specify fixed shipping carrier for all my orders?
- (9) Can I use my own shipping labels?
- (10) Will my customer see eggracks name on the shipping labels?
- (11) How do I know the tracking numbers upon shipments?
Order Section
- 10.After-sales Order
- 9.Order Not Received
- 8.Missing Items
- 7.Delayed Orders
- 6.Canceled Orders
- 5.Edit or Cancel an Order
- 4.Order Tracking
- 3.Place Wholesale Order
- 2.Place Pick Up Order
- 1.Place Drop Ship Order
Eggracks Operation Guide
- 5.How To Place Pick Up Order
- 4.How To Place Dropship and Wholesale Orders
- 3.Download Products' Picture and Descriptions
- 2.Product Searching Guide
- 1.Register Eggracks Account
Product
- 8.My List
- 7.Product Can Not Be Found
- 6.Product Certificate
- 5.Product Replenishment
- 4.New Arrivals & Hot Sale
- 3.Product Brand
- 2.Download Product Excel
- 1.Main Category
8.About Returns
- (1) What is your return policy?
- (2) If my customer reports shipping damage, how do I make a claim?
- (3) What is general return rate of your products?
- (4) Can I send my products to your warehouse for return and repair services?
9.About ERP and API
FAQ Top 10
- 1. Who is Eggracks?
- 2. How do you ensure your product prices competitive?
- 3. How can I find your best-selling products?
- 4. How long does it take to process an order?
- 5. What shipping methods do you offer?
- 6. Can I send my own products to your U.S. warehouse for inventory management (overseas warehousing)
- 7. Can I purchase in bulk, and are there additional discounts?
- 8. Can I use my own shipping labels?
- 9. Am I allowed to resell your products on Amazon and Walmart?
- 10. How are returns handled?
1. Who is Eggracks?
Eggracks is a wholesale branch of Global Phoenix. Established in 2001, Global Phoenix primarily engages in the production, distribution, and supply of consumer electronics, home goods, outdoor fitness equipment, lighting products, pet supplies, apparel, and more. We provide wholesale and dropshipping services, committed to offering high-quality products at the most competitive prices with superior service.