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Overview
1.About Dropshipping Business
6.About Order Processing
3.About Inventory
5.About Listing
4.About Price
2.About Products
Orders Processing
User Operation Guide
7.About Shipping
Order Section
Eggracks Operation Guide
Product
8.About Returns
9.About ERP and API
1.Place Drop Ship Order

When you want to place Drop Ship order, you can also refer to the picture of User Operation Guide of 4.How To Place Dropship and Wholesale Orders






How to place Drop Ship order:
  1.Log into your Eggracks.com account https://seller.eggracks.com/.

  2.Click Drop Ship order interface.

  3.Choose Default Type

  4.Click “download template file” on the top right.

  5.Fill in the CSV template file
    A) Order Date  
   B) PO Order (PO Number needs to be unique for each row)
   C) Product Title (＜35 characters）
   D) Sku(Full Name, No abbreviation, the same with item code you see on each products’ detailed page

   E) Product QTY
   F) Customer Name  
   G) Address-1(NoPox Box Address)
   H) Address-2
    I) City
   J) State(48States Only),Alaska/Hawaii Not Include
   K) Zip-Code (Zip code column needs to be formatted as special Zip Code before saving The file)
   L) Country  
   M) Phone Number
 
6.After save the file, please click Select CSV file to upload the excel.

7.It will shows important sucessfully when the order imported.

8.Click the Order Invoice interface, and pay for the drop ship order.

9.We will process your order within 1-2 business days

10.Tracking number and packed status will shows on your order page once we ship out your order.
 
Please contact Eggracks customer services when you need any help. 
 
Friendly Reminder:
1.Eggracks customer service team can not give you a tracking number immediately. Our warehouse need to collect the item and then generate the tracking number for you.

2.We cooperate with reliable carrier, such as DHL, USPS, UPS and Fedex.

3.Delivery time depends on the geographic distance and shipping carrier you chose, DHL for 3-7 business days, USPS/UPS for 4-8 business days, fedex for 3-6 business days.

4.The logistics we provide does not include signature service.

5.Self referring to carriers' official website:
*DHL: https://www.dhl.com/cn-en/home/tracking.html
*Fedex: https://www.fedex.com.cn/
*USPS: https://www.usps.com/
*UPS: https://www.ups.com/track?loc=en_US&requester=ST/

6.Drop ship price is the price shows on product page.



How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!