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Overview
1.About Dropshipping Business
6.About Order Processing
3.About Inventory
5.About Listing
4.About Price
2.About Products
Orders Processing
User Operation Guide
7.About Shipping
Order Section
Eggracks Operation Guide
Product
8.About Returns
9.About ERP and API
7.Delayed Orders

We do our best to meet the growing demand for popular products, occasional delays may occur. If your order is delayed, we encourage you to reach out to our customer service team as soon as possible.
 
Pickup Delays
Our goal is to ensure a smooth and timely pickup experience. If you are picking up your order and experience a delay, please take the following steps:
  1)Call the phone number provided on the pickup sign to check in for your Eggracks order.

  2)If you continue to experience a significant delay, please contact us via chat for further assistance.
 
Delivery Delays
If your scheduled delivery is delayed and you have not received your order after the designated delivery window, please chat with us for support.
Please note that orders may be returned to sender if:
  1)The driver cannot locate your address.

  2)No safe delivery location is found.

  3)We are unable to reach you.

  4)You have canceled your order.
An updated estimated delivery date will be shown in your order tracker.

Reach out to us immediately if:
  *Your tracking information has not been updated for three business days.
  *It has been two business days since your original estimated delivery date.

Delays can sometimes occur due to local events or weather conditions. To check for known carrier service disruptions in your area, please refer to the links below:
  *FedEx Service Alerts
  *DHL Service Alerts
  *USPS Service Alerts
  *UPS Service Alerts

If you have additional questions or concerns regarding pickup, delivery, or shipping delays, please don’t hesitate to contact Eggracks Customer Service—we’re here to help!

How to Contact Us:
We offer multiple contact channels to provide you with timely service:

• Online Customer Service (QQ): Add [email protected] for one-on-one assistance.

• Customer Support Hotline: 189-2742-8210 (Available on business days: 9:00-18:00)

• Live Chat: Communicate with us via the Tidio chat plugin in the lower right corner of the page.

• Business Email: [email protected](Typically responded to you within 24 hours)

We are here to assist you!